Warranty

Below you will find information about the warranty packages and their conditions that we offer. Server Simply warranty packages cover only servers sold by Server Simply. Other products that Server Simply resells are covered by their manufacturer’s warranty, which can be purchased additionally from us. Server Simply warranty validity period starts from the invoice date 

Standard warranty and validity period 

All servers and components are delivered with standard warranty. This warranty covers defective components used during the assembly of hardware and defects arising from assembly. Warranty period depends on the manufacturer. The duration of standard warranty is specified in the contract of sale. Warranty terms and conditions are available on the websites of manufacturers. 

This warranty grants rights governed by law that may differ by country. Our liability for malfunctions and hardware defects is limited to technical support, repairs and replacement as explained in this document. After the expiry of the warranty period, no warranty work shall be applicable directly or indirectly.

In the event of discovering a defect during the warranty period, you can return the defective component to our warehouse by starting a return merchandise authorization (RMA). After reviewing and accepting the RMA, we will notify the customer about its acceptance, and order the respective replacement goods or components from the manufacturer and ship it out to the customer.

All goods and components returned for replacement must include the serial number as well as all the original parts and accessories.

Server Simply has the right to charge an advance payment to the extent of the full cost of the replacement parts to be shipped out on the customer’s account or credit card. The amount is returned or the invoice is credited if the product arrives at our warehouse within 30 days. 

Replacement goods are delivered using the delivery of our choice.

Extended warranty and validity periods 

Extended warranty for replacing spare parts is for you if you want the security of always having the replacement spare parts for the ordered hardware available in our warehouse and that they are always replaced quickly in case of a malfunction.

In case of discovering a defect in goods or its components during the period of extended warranty, Server Simply must be notified immediately and in writing by starting a return merchandise authorization (RMA). Server Simply ships the replacement goods to the customer immediately after reviewing and accepting the RMA.

Customer is obligated to ship all the goods to be replaced to Server Simply’s warehouse within 14 days after the date of accepting the replacement Goods.

All Goods and components are delivered with a 30 calendar day (from the invoice date) right of replacement in case of discovering a defect in the Goods or a component upon arrival. 

Availability of components to be replaced in the warehouse during the extended warranty is limited to standard spare parts and does not cover products in final sales, special products and refurbished products. 

The Seller has the right to charge an advance payment to the extent of the full cost of the replacement parts to be shipped out on the Customer’s account or credit card. The amount is returned or the invoice is credited if the product arrives in the Seller’s warehouse within 30 days. 

All Goods and components returned for replacement must include the serial number as well as all the original parts and accessories. If the Goods and components are returned within the first 30 days after the receipt of the Goods, they must be returned together with their original packaging and the manufacturer’s original accessories, parts and materials as well as serial number stickers, i.e. in 100% the same condition as they were delivered.

Replacement goods are delivered using standard delivery, usually road transport. Faster delivery method is available for an extra fee.

Extended warranty package is available with a validity of 3 years and 5 years. The cost of the selected warranty package depends on the configuration of hardware.

Express warranty and validity periods 

Express warranty for replacing spare parts and responding within the following working day is for you if you want the security of always having the replacement parts for the purchased hardware available in the Seller’s warehouse and that you receive them on the next working day or at the latest on the working day after the next* day in case of a malfunction.

In case of discovering a defect in goods or components during the period of extended warranty, Server Simply must be notified promptly and in writing by starting a return merchandise authorization (RMA). Immediately after reviewing and accepting the RMA, Server Simply ships the replacement Goods to the Buyer using express transport service.

Customer is obligated to ship all goods to be replaced to the Server Simply’s warehouse within 14 days after the date of accepting the replacement goods.

Goods and components are delivered with a 30 calendar day (from the invoice date) right of replacement in case of discovering a defect in the goods or a component upon arrival. 

The availability of components to be replaced in the warehouse during express warranty is limited to standard spare parts and does not cover products in final sales, special products and refurbished products.

The Seller has the right to charge an advance payment to the extent of the full cost of the replacement parts to be shipped out on the Customer’s account or credit card. The amount is returned or the invoice is credited if the product arrives in the Seller’s warehouse within 30 days.

All Goods and components returned for replacement must include the serial number as well as all the original parts and accessories. If the Goods and components are returned within the first 30 days after the receipt of the Goods, they must be returned together with their original packaging and the manufacturer’s original accessories, parts and materials as well as serial number stickers, i.e. in 100% the same condition as they were delivered in.

Replacement goods are delivered using express transport service that arrives at the Buyer’s location on the next working day. The delivery time may differ depending on the customer’s location. For details about delivery terms, please contact the Seller. 

Express warranty package is available with a validity of 3 years and 5 years. The cost of the selected warranty package depends on the configuration of hardware. 

*Your request will be handled as soon as possible but no later than within 24 hours or on the next business day. If your request is submitted after 15.00 (UTC +3.00), we have the right to reply to it on the next business day.

Warranty terms and conditions

The offered warranty does not apply to hardware add-ons, software not preinstalled by us, updates and configuration and other changes made by the customer.

The warranty does not extend to software. Customer agrees to submit complaints directly to the manufacturer of the defective or incompatible software.

Warranty on components is invalid if the components have been altered in any way, including damaged, scratched, distorted, marked in a way that prevents identifying the original serial number; serial numbers have been altered, or the devices in the factory’s original packaging have been replaced with counterfeit products, or the product has been destroyed.

Warranty is also not valid if the products are damaged by processes outside of our control (force majeure), including, for example, fire, flood, strong wind, earthquake, lightning or another similar natural disaster, war, strike, lock-out, epidemic, destruction of production facilities, mass riots, uprisings, collision, contact with liquids, lack of material, or other similar circumstances.

Warranty is void if the products are damaged due to incorrect handling or misuse, including abuse. Warranty is also not applicable in case of any unauthorised alterations in the products or components and potential additional external devices that are in contravention with the restrictions arising from the manufacturer’s specifications.

Purchased goods cannot be returned. They can only be replaced in case of a defect pursuant to warranty with equivalent Goods during the warranty period.

Warranty cases are solved within a reasonable time or according to the selected warranty package.

Standard warranty does not extend to such defects in the components of the goods, which are in compliance with the design specifications of the product or are defects that do not significantly alter the functionality.

Liability for making a back-up copy of data and the function of back-up systems lies with the customer. The customer understands and agrees that Server Simply is not liable for the preservation of software or data.

Warranty does not prolong the warranty period on external devices unless agreed otherwise. External devices are, for example, monitors, mice, keyboards, printers and other external computer or server components.

Warranties are applicable to defects discovered in the course of normal use of the product while complying with the exploitation and installation instructions of the manufacturers. These warranties are not applicable in the event that the damage or defect is due to the following circumstances: (a) ignoring exploitation and/or installation instructions; (b) negligence, misuse or accident; or (c) use of incompatible parts or service.

All products not claimed from our warehouse after 60 days are deemed abandoned and shall be removed at Server Simply’s discretion.